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سنوريات SANORIYAT

Refund & Cancellation Policy

Version 2026-10 · Effective October 2026 · Governing law: Kingdom of Saudi Arabia

This policy covers everything you can pay for on SANORIYAT. Payments are collected by Khalid Assad Hashim Alawaji Est (SANORIYAT, CR 7055361617) through a payment gateway licensed by the Saudi Central Bank. Nothing here reduces your rights under the Saudi E-Commerce Law.

1. Platform services (featured listings, subscriptions, digital documents)

  • You may cancel within 7 days of purchase for a full refund if the service has not started or been used (for example a featured placement that has not gone live).
  • Once a service has started, the used period is not refundable; a subscription can be cancelled at any time and stops renewing at the end of the paid period.
  • A digital document (such as a PDF report) is delivered immediately and is refundable only if it could not be generated or is materially defective.

2. Purchases from the SANORIYAT Store (when offered)

  • Before handover: if the cat is not handed over within 3 days of payment confirmation you may wait up to 3 more days or cancel for a full refund; after 6 days the order is cancelled and refunded automatically. If you miss two documented handover appointments the order is cancelled and refunded minus the gateway fee and any transport cost actually incurred.
  • Within 24 hours of entering the handover code: report, from the order page, an illness documented by a licensed veterinarian or a mismatch with the cat's passport (breed, sex, colour). The cat is returned to the breeder and you receive a full refund, or a replacement if available and accepted by you.
  • Statutory right: you may also rescind within 7 days of receipt under the E-Commerce Law, provided the cat is returned in the same condition; return transport is at your cost unless the return is due to a defect or mismatch.
  • Inter-city delivery fees are refunded in full when a pre-trip veterinary check fails or the breeder cancels; they are not refunded once the carrier has collected the cat, except in the cases above.

3. How refunds are paid

  • Refunds go back to the original payment method (mada, card, Apple Pay). We issue them within 7 business days of approval; your bank may take 5 to 10 further business days to show the amount.
  • Installment purchases (when available) are refunded through the installment provider under its terms.

4. How to request

Use the order page or write to support@sanoriyat.com with your order number. We reply within one business day. You may also contact the Ministry of Commerce at any time.