The photos and the reviewed passport are what is shown before payment, and you can ask SANORIYAT about any detail. After payment you contact the breeder directly through the platform's messages. At handover, do not enter the handover code before you have seen the cat: if it does not match its passport, or its illness is confirmed by a clinic's report, you get a full refund. If you refuse it otherwise, nothing is refunded. Before buying, make sure nobody in your home is allergic to cats and that everyone there agrees.

The seller in the Store is SANORIYAT, and it runs the handover and refund procedures. Keeping the breeder's details hidden before payment protects both sides from deals outside the platform that these procedures do not cover. After payment you see the breeder's name and message the breeder directly.

When you collect the cat yourself, the breeder sets the appointment within 24 hours of payment and hands the cat over within 3 days. When a courier delivers it, the cat reaches you within 10 days of payment, because the courier travels on scheduled weekly trips. When the deadline passes for a reason that is not yours, you may wait, or ask to cancel for a full refund to the same payment method. The order is not cancelled automatically: you ask SANORIYAT's management on WhatsApp from the order page, and it checks the reason, then cancels and refunds.

You have 24 hours only after entering the handover code. We advise visiting a licensed veterinary clinic the same day. For an illness documented by a clinic's report within 24 hours of receipt, which SANORIYAT checks with the clinic, we refund you in full including the delivery fee, and likewise when the breed, sex or colour differs from the passport. Not a reason for a return: a cold, sneezing, an eye inflammation, minor wounds, ear mites, dandruff or worms. If you keep the cat with a confirmed illness that is not on that list, we reimburse the examination up to SAR 50 and the treatment up to SAR 150. After the 24 hours there is no return or compensation.

Automatically, once the report window has passed. The cat appears in "My Cats" with its health record, its vaccination card and its full pedigree, and the transfer of ownership is recorded in its history.

Yes, the price shown is what you pay. The delivery fee between cities is shown clearly before payment, and collecting the cat yourself is free.

The SANORIYAT establishment (CR 7055361617). The cat stays in its breeder's care until it is handed over, and SANORIYAT handles the payment, the follow-up and the refund.